Master Service Agreement
February 10, 2021
Please read this agreement carefully. By creating an account or using AVStack services, you are agreeing to be bound by the terms of this agreement and our policies.
"Agreement" means the contract formed between You and Us when You use a Service or place an Order, the terms and conditions of which are comprised of (in order of precedence): this Master Service Agreement ("MSA"), the SLA for the Service used (if any), and any additional terms specific to the Order.
"Content" means data and information made available, displayed or transmitted in connection with Your use of the Service, whether originating from You, your users or others.
"Aggregated Data" means data and information including but not limited to, network traffic, server log files, or other attributes which have been calculated or derived from the use of Our Service.
"Order" means the agreement indicating the purchase of a Service.
"Service(s)" means features, functionality and other services offered by AVStack as part of its product offering.
"Site" means avstack.io, its subsidiaries' websites, and all others affiliated with or linked to (regardless of URL or other identifiers) any of them.
"SLA" means the current version on the Site of the applicable Service Level Agreement (if any) for the corresponding Service.
"AVStack Console" means the location on the Site where You may access and manage your Orders and account information.
"We," "Us" or "Our" means AVStack Pte. Ltd., a Singapore Exempt Private Company Limited by Shares or its subsidiaries with whom You are contracting.
"You" or "Your" means the company or other legal entity for which you are accepting this Agreement, and Affiliates of that company or entity named in the Order.
2. Governing Documents and Obligations
2.1. Governing Documents
Each Order placement shall constitute a separate and independent Agreement. Use of a Service indicates You agree to abide by the Policies. Each Order shall be subject to the provisions of the documents governing it in effect at the time of Order placement or use of Service, whichever occurs first, including without limitation the MSA, the SLA (if any) and Policies. For subsequent Orders, any earlier placed Orders still in effect shall become governed by the version of the governing documents prevailing at the time that subsequent Order is made.
2.2. Account Security
You are solely responsible for adequate security, protection and backup of Your Content and technology. We disclaim all responsibility or liability for any claims or losses related to Your Content or technology caused directly or indirectly by You or others. You are responsible for all Content posted and activity that occurs under Your account whether by authorized or unauthorized users.
2.3. Support and Availability
We will provide support for the Service, including providing bug fixes and updates, in accordance with the corresponding SLA (if any).
3. Term, Charges, Refunds and Taxes
The duration of a Service (the "Term") shall be indicated in the Order. The Term shall automatically renew for successive Terms until the Order is terminated according to Section 4 herein.
You authorize Us to charge any of the payment method(s) You have provided on a recurring basis for successive Terms, until the Order is terminated by You or Us. The amount charged may vary for reasons including but not limited to promotional offers, overages and/or changes to Your plan. You authorize AVStack to charge your payment method for such varying amounts, which may be billed in one or more charges. AVStack reserves the right to adjust pricing for a Service or any components thereof in any manner and at any time as determined in Our sole and absolute discretion. Unless otherwise indicated on the Order, payment for all charges is due on the invoice date ("Due Date"). Charges may be disputed by providing Us with notice and supporting documentation within thirty (30) days of the Due Date. If a charge is not disputed in accordance with this Section 3.2, payment is due in full and You waive all rights to dispute the charge.
3.3. Credits and Refunds
Payments are nonrefundable. Except as specifically provided for in an applicable SLA, AVStack reserves the right to provide credits or discounts in Our sole and absolute discretion. Promotions have unique terms and applicability. See descriptions on our website for details. The provision of credits or discounts in one instance does not entitle You nor obligate Us with respect to future credits or discounts. Credits will be applied to future invoices and are not eligible for refunds, are not transferable between Orders or Services. Unused credits expire if not used prior to the termination of an Order.
3.4. Changes (Upgrades/Downgrades)
You may make changes to Your Order at any time during the Term through the AVStack Console. You authorize Us to charge Your payment method for additional or increased charges resulting from a change or upgrade. Promotions may no longer apply if you upgrade or change your Service.
Invoices remaining unpaid will be subject to suspension of the Service. Suspension results in a loss of service, and may result in loss of Your settings or data from our system. As a courtesy to avoid unnecessary Service interruption, We may, but are not required to, notify You prior to Service suspension for non-payment. Services may be reinstated after the overdue payment is received. You will continue to be charged during the suspension period until the Order is terminated. You will not be entitled to any credits under any SLA for any period of suspension.
Charges do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, "Taxes"). You are responsible for paying all Taxes associated with the purchases hereunder.
4.1. Termination for Convenience
No refunds or credits for partial Terms or unused bandwidth or Services will be provided. You may terminate an Order at any time for convenience via the AVStack Console, and Services will continue through the end of the fully paid Term. AVStack may terminate this Agreement or an Order at any time for convenience in which case Services will remain available through the end of the Term of the terminated Order for which We have received full payment.
4.2. Termination for Cause
We may terminate in whole or in part the Agreement and/or an Order immediately for: (i) providing inaccurate or incomplete information; (ii) failure to have an acceptable method of payment on file; (iii) failure to pay each invoice on the Due Date; (iv) use of the Services in violation of the Agreement; (v) suspension of an Order for 2 days or more; or (vi) any breach of the Agreement or any portion thereof. We will provide written notice of termination unless in Our sole discretion shorter notice is necessary due to potential operational, legal or security risks. Termination for cause may result in deletion of Your account and data associated therewith. We do not provide refunds or credits for partial Terms or unused bandwidth or Services. Any amounts paid for Service which will not be used due to a termination for cause are explicitly agreed to be liquidated damages to assist Us in recovering costs related to the termination.
5. Proprietary Rights
5.1. Your Proprietary Rights and License
Your existing intellectual property shall remain Yours. You have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to the use of Content. You grant to Us a worldwide, nonexclusive, irrevocable, perpetual, fully paid up license to access, store, copy, transmit and use the Content in relation to the Services and to improve the Service we provide to You and improve or enable related Services or to benefit You and our community of users by, for example, using logs or other data to detect future attacks faster and more precisely.
5.2. Our Proprietary Rights
All data, source code or information developed, derived or provided by Us or Our suppliers by providing Services under this MSA or an Agreement or on the Site, and any know-how, methodologies, or processes used by Us to provide the Services, including, without limitation, copyrights, trademarks, patents, trade secrets, and any other proprietary rights inherent therein and appurtenant thereto (collectively "Our Materials") but excepting any open source software, shall be the sole and exclusive property of Us or Our suppliers. Aggregated Data is Our sole and exclusive property. The look and feel of the Services and the Site is Our proprietary intellectual property. All rights reserved.
You shall not use or allow others to use a Service or any portion thereof in any manner for which is not intended, including modifying or altering the service in any manner. You shall not, directly or indirectly, reverse engineer, decompile, disassemble, branch or otherwise attempt to derive source code or other trade secrets from the Services or the Site. You shall not use any Service in excess of acceptable resource limits set by Us. Your resource limits are determined at Our discretion. Excessive use may result in suspension, termination or additional charges.
6.1. Definition of Confidential Information
"Confidential Information" means all information disclosed by a party to the other party, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information includes Your Content; Our Confidential Information includes the Services and Our Materials; and Confidential Information of each party includes any specific terms of any Order (including pricing), as well as business and marketing plans, technology and technical information, product plans and designs, and business processes. Confidential Information does not include any information that (i) is independently developed by the Receiving party; or (ii) is lawfully received by the receiving party free of any obligation to keep it confidential; or (iii) becomes generally available to the public other than by breach of this Agreement.
6.2. Protection of Confidential Information
Each party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care). Confidential Information shall: (i) be held in confidence; (ii) be used only for purposes of the Agreement (including in the case of AVStack, the ability to monitor and record transmissions in order to detect improper activity and to operate, maintain and improve the Services) and using the Services; and (iii) not be disclosed except to the receiving party’s employees, agents and contractors having a need-to-know (provided that such agents and contractors are not direct competitors of either party and agree in writing to use and disclosure restrictions as restrictive as this Article), or to the extent required by law (provided that prompt advance notice is provided to the disclosing party to the extent practicable.
7. Disclaimer of Warranties
We make no representations or warranties of any kind whether express, implied, statutory or otherwise, as to the services or their operation or to the content, services or products on the site and AVStack specifically disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement to all of these, to the maximum extent permitted by applicable law. Our Services are provided "as is", and are exclusive of any warranty whatsoever. We do not warrant the Service or that the site will be free from defects and we will not be liable for any damages of any kind arising from the use of the Site or the Service. AVStack disclaims all liability and indemnification obligations for any harm or damages caused by any third-party service providers. AVStack disclaims all liability for bandwidth theft, denial of service attacks, or other malicious acts caused by third parties.
8. Limitation of Liability
8.1. Monetary Damages
Our liability for all claims related to the Agreement or any Services will not exceed the amount of any actual direct damages You incurred up to the amounts paid to us in the 12 months preceding the incident for the Order under which the claim arose. The above limitations will apply whether an action is in contract or tort and regardless of the theory of liability.
8.2. Exclusion of Consequential and Related Damages
In no event will either party have any liability to the other party for any lost profits, revenues or indirect, special, incidental, consequential, cover or punitive damages, whether an action is in contract or tort and regardless of the theory of liability, even if a party has been advised of the possibility of such damages. The foregoing disclaimer will not apply to the extent prohibited by law. This Section 8.2 will not apply with respect to breach of a party’s confidentiality obligations hereunder or with respect to damages for which a party has an obligation to indemnify the other party hereunder.
You agree to indemnify and hold Us and our officers, directors, subsidiaries, affiliates, employees, agents and contractors harmless from any claim or demand including reasonable attorney’s fees, arising out of Your: use of or connection to the Service; violation of the Agreement or rights of another; or Your Content.
10. Compliance with Laws
Each party is responsible for complying with: (i) laws and regulations applicable to its business and content; and (ii) import, export and economic sanction laws and regulations. You are responsible for Your use of the Services and third party products and services. As a condition of using a Service, You warrant that You will not use the Service for any purpose that is unlawful or prohibited by this Agreement or the Policies.
11. Additional Terms and Conditions
We may update and modify the MSA, SLA and/or Policies from time to time. Updates are binding as of the effective date. Continued use of the Service for more than thirty days after any such changes shall constitute consent to the changes. Should You not agree with a change to this Agreement, You may cancel an Order without penalty in accordance with Section 4.1.
11.2. Governing Law, Jurisdiction, and Dispute Resolution
All matters relating to Your access to, or use of the Services shall be governed by the laws of Singapore and You consent to mandatory arbitration in the jurisdiction and venue of Singapore. The party substantially prevailing at any subsequent proceeding will be entitled to recover all related costs and expenses, including reasonable attorney’s fees.
11.3. Relationship of the Parties
Both Parties agree that no joint venture, partnership, employment, or agency relationship exists between You and Us as a result of this Agreement or use of the Services. You agree We may publicly refer to You as a customer to the Services in publicity or marketing communication.
11.4. Personal Data and Third-Party Vendors
If You, your clients or end users disclose any personal data to Us, You (i) agree that We, our suppliers and affiliates may store, process and use such personal data consistent with applicable laws and regulations for the purpose of providing the Services or for purposes connected with the subject matter of the relationship between the parties; (ii) acknowledge that such use and processing may include the transfer of such personal data to Our suppliers and affiliates worldwide and/or storage in a local or foreign database; (iii) agree that You will obtain all required consents to such processing from the data subjects; and (iv) agree that We, our suppliers and affiliates will not be liable for any damages caused by our processing, transfer or storage of any personal data.
You agree that We may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service and agree We will not be liable for any damage caused thereby.
11.5. No Waiver of Rights
The failure of either party to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. This Master Service Agreement and the Agreements it governs constitute the entire agreement between You and Us and govern Your use of the Service, superseding any prior agreements between You and Us.
11.6. Entire Agreement, Severability
The terms of this Master Service Agreement and the Agreements it governs constitute the entire agreement with respect to Your access to and use of the Services and related Site. If any provision of this Agreement is unlawful, void, or unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability. Failure by a Party to insist on enforcement of any provision of the Agreement will not affect the validity or enforceability, or be a waiver of future enforcement, of any provision of the Agreement.
The provisions of Sections 3.6, 5, 6, 7, 8, 9 and 11.2 and any other provisions contained herein which by their nature or effect are required or intended to be observed after termination of this Agreement will survive termination and remain binding.